Privacy Policy - Esports Central HQ

Esports Central HQ (“we,” “our,” or “us”) is committed to safeguarding the privacy and personal data of all users who visit or interact with our website, esportscentralhq.com (“Website”). This Privacy Policy outlines how we collect, use, store, and protect your personal information and sets forth your rights under applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We recognize the trust you place in us and are committed to treating your data with utmost respect and transparency.

1. Scope and Data Controller

This Privacy Policy applies to all personal data collected or processed through our Website, esportscentralhq.com. Esports Central HQ is the data controller for all personal data collected via the Website. As the data controller, we determine the purposes and means of processing your personal information in compliance with relevant data protection laws.

2. Categories of Personal Data We Process

We may collect and process the following categories of personal data, depending on your interactions with our Website:

a. Usage Data
This includes data about how you use our Website, such as your IP address, browser type, time zone setting, browsing history, session duration, interaction metrics, and navigation paths.

b. Account Data
When you register an account, we may collect information such as your full name, email address, phone number, mailing address, user ID, and login credentials.

c. Profile Data
This comprises your user preferences, interests, purchase history, actions within the account portal, and any other behavioral data connected to your use of the Website.

d. Communication Data
Includes data provided when interacting with our customer support or submitting inquiries via contact forms, such as your name, email address, subject matter, and history of your communications with us.

e. Technical Data
We may process data relating to your device configuration, device type, operating system, hardware model, system settings, installed apps, and diagnostics.

f. Transaction Data
Includes details of purchases or services you’ve requested, payment methods, transaction amounts, billing information, delivery addresses, and order confirmations.

g. Preference Data
Consists of your marketing and communication preferences, language settings, notification consents, and responses to marketing communications or surveys.

3. Legal Bases for Processing

We rely on the following lawful bases to process your personal data:

– Contractual Necessity: When processing is necessary for the performance of a contract with you or to take pre-contractual steps at your request.
– Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your fundamental rights or freedoms.
– Consent: When you have clearly agreed to the processing of your personal data for a specified purpose.
– Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

4. Your Rights Under Data Protection Laws

You have various rights under data protection laws, including:

– Right of Access: You may request details of the personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete personal data.
– Right to Erasure (Right to Be Forgotten): You may request deletion of your personal data, subject to certain conditions.
– Right to Restriction of Processing: You may ask us to restrict the processing of personal data under specified circumstances.
– Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format and to have that data transmitted to another controller.
– Right to Object: You may object to the processing of your data based on legitimate interests or direct marketing.
– Right to Withdraw Consent: You may withdraw your consent at any time where processing is based on your consent.

To exercise any of these rights, please contact us at: [email protected].

5. Data Security Measures

We implement a variety of technical and organizational security measures to ensure the protection of your personal data, including:

– Data Encryption: All sensitive data is encrypted both in transit and at rest.
– Access Controls: Internal access to personal data is limited to authorized personnel who have received appropriate compliance training.
– Backup and Recovery: We maintain regular data backups and test recovery processes to ensure business continuity.
– Security Awareness: Employees undergo training on data protection and cybersecurity best practices.

6. International Transfers

Your personal data may be transferred to, and processed in, countries outside of your jurisdiction, including countries that may not provide the same level of data protection as your home country. In such cases:

– We rely on standard contractual clauses approved by the European Commission and other appropriate legal mechanisms as required by applicable law.
– We ensure that all transfers comply with GDPR and CCPA requirements, including onward transfer safeguards and regular assessments of third-party compliance measures.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, contractual, or regulatory obligations:

– Usage and Technical Data: Up to 12 months
– Account and Profile Data: Retained for the duration of the account’s active status, and up to 5 years thereafter
– Communication Data: Retained for up to 3 years after the last correspondence
– Transaction Data: Retained for up to 7 years for financial audit and compliance purposes
– Preference Data: Retained until consent is withdrawn or after 2 years of inactivity

Once a retention period expires, data will be securely deleted or anonymized.

8. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to improve user experience and analyze Website performance. These may include:

– Essential Cookies: Required for core functionality, such as login and security.
– Functional Cookies: Assist in remembering user preferences and settings.
– Analytics Cookies: Help us understand how visitors interact with the Website through aggregated usage statistics.
– Performance Cookies: Monitor the performance of the Website and help refine future features.

9. Cookie Management and Compliance

In adherence to GDPR and CCPA requirements, we provide users with transparent cookie notices and a cookie consent management tool upon their first visit to esportscentralhq.com. You may modify your cookie preferences at any time using the cookie control settings provided on our Website.

Additionally:

– You can disable cookies through your browser settings, but this may affect site functionality.
– California users have the right to opt out of the sale or sharing of their data; we honor global privacy control settings where supported.

10. Children’s Privacy

Esports Central HQ does not knowingly collect or process personal data from individuals under the age of 13. If we become aware that such data has been collected inadvertently, we will take immediate steps to delete the information. Parents or legal guardians with concerns regarding their child’s data may contact us at [email protected].

11. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in legal obligations or our data processing practices. Significant changes will be clearly communicated via appropriate channels, which may include notices on the Website or direct communication to registered users.

We encourage you to review this policy regularly to stay informed of how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or wish to exercise your data rights, please contact us:

Email: [email protected]
Website: https://esportscentralhq.com

We are fully committed to maintaining compliance with all applicable data privacy laws and dedicated to protecting your personal data. For additional information or privacy concerns, do not hesitate to reach out.